• Utility Tips for First Time Renters and Homeowners  Describes what new renters and homeowners should know when starting service with their utility(ies).

• Programs and Protections for Senior Citizens  Provides information about programs available to protect and assist seniors (age 65 or older)

• The Home Heating Credit  Describes eligibility requirements and how to apply for the Home Heating Credit.

• Understanding Your Natural Gas Bill  Explains the various itemized charges on a natural gas bill.

• Utility Help for Military Families  Provides information on utility shutoff protection for eligible military families.

• Home Heating Help  Advises of programs which help customers avoid winter utility service shutoff.

• The Earned Income Credit Can Help Low Income Families Pay Their Utility Bills  Describes eligibility requirements and how to apply for the Earned Income Credit.

• Tips For Terminating Or Changing Utility Service  Outlines precautionary steps to take when changing or terminating utility service.

• Protect Your Privacy And Prevent Utility Service Fraud  Provides information on how to prevent utility service fraud and identifies steps to take if you are a victim.

• Natural Gas Choice Is Here  Provides helpful information on what customers should know about switching to an Alternative Natural Gas Supplier.

• Appliance Service Plans-Read The Fine Print  Describes the home appliance service plans offered by utility companies, and provides information to consider before purchasing such a plan.

• Utility Bills And Your Credit Report  Describes credit reporting as it applies to utility bills, and provides information and resources available to help maintain good utility credit.

• The Real Story About Estimated Utility Bills  Provides information on the billing practice of estimated utility bills and discusses customer meter reads.

• Making An Informed Choice  Provides information on the Natural Gas Customer Choice Program - including a comparison of a sample full-service customer bill and an Alternative Gas Supplier (AGS) customer bill.

• The Formal Utility Complaint  Describes how a customer files a utility complaint with the Michigan Public Service Commission.

• Help With Utility Problems is Available by Calling the MPSC's Toll-Free Number!  Identifies special Michigan Public Service Commission toll-free numbers that consumers can use to receive help with natural gas, electric and telephone service problems and inoperative payphones.

• Supplemental Home Heating Sources - Life Saving Tips  Provides information on the safe operation of fireplaces and electric, gas, and kerosene space heaters.

• The Rate Case-How Utility Rates Are Set  Identifies the procedures involved in setting up rates utility companies may charge for their services.

• Your Utility Meter: Accessibility and Location  Provides information on customer responsibilities regarding meter location, access, and relocation costs.